Shipping policy
Last updated: September 12, 2026
At Motion in Sportz™, we are committed to delivering your orders safely and keeping you informed along the way. This policy explains our shipping availability, order processing, estimated delivery times, and support for shipping issues.
Shipping Availability and Charges
We currently accept orders for delivery within the United States only. International shipping is not available at this time.
Complimentary standard shipping is included with every U.S. order. No minimum purchase is required.
If an expedited shipping option is available for your order, the additional charge will be displayed at checkout before you complete your purchase.
Order Processing
In-stock orders are typically processed and dispatched within 2–4 business days, unless a different shipping timeframe is stated on the product page.
Processing includes payment verification, product preparation, quality inspection, packaging, and carrier dispatch. Orders are processed on business days, excluding weekends and public holidays.
Processing times may vary during high-demand periods, product launches, or promotional events. If we anticipate a material delay, we will contact you using the details provided with your order.
You will receive an order confirmation email after placing your order. An order confirmation does not mean that your package has shipped.
Reservations and Preorders
Products offered through “Reserve Now” are available to order before they are ready for dispatch. The estimated shipping date or window is displayed on the product page.
The standard 2-4 business day processing timeframe does not apply while a reserved product is awaiting availability. Your order will be prepared for dispatch according to its stated shipping window.
Reservation shipping dates are estimates and may change because of production, freight, customs clearance, or other delivery delays. If the expected shipping window changes, we will notify affected customers.
Where a deposit payment option is offered, the deposit and remaining balance are collected according to the payment terms displayed at checkout. Payment collection and shipment confirmation are separate events.
Reservations may be canceled before shipment for a full refund of amounts paid. Please email kr@motioninsportz.com with your order number to request cancellation.
If your order includes products with different availability dates, they may ship separately or together. Please contact us if you need an available item sooner.
Estimated Delivery Time
After dispatch, standard U.S. shipping typically takes 3–7 business days.
Processing time and transit time are separate. Any estimated shipping date or window displayed on a product page refers to when the order is expected to be dispatched, not when it will be delivered.
Delivery estimates are not guaranteed and may be affected by:
- Carrier availability or service disruptions
- Weather conditions
- Peak shipping periods
- Delivery location
- Incorrect or incomplete shipping information
If you need an order for a specific event or date, please contact us before purchasing so we can advise on the expected timing.
Order Tracking
Once your order has been dispatched, you will receive a shipment confirmation email with tracking information.
Tracking updates may take 24–48 hours to appear after the shipping notification is issued. Subsequent tracking updates are provided by the carrier.
Shipping Addresses
Please check your shipping address carefully before completing your order, including any apartment or unit number.
If you notice an error, email kr@motioninsportz.com as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once the shipment is being processed or is in transit.
Incorrect or incomplete addresses may cause delays, failed deliveries, or additional carrier charges. If address correction or reshipping charges apply, we will explain them before arranging further shipment.
Damaged, Lost, or Delayed Shipments
Damaged Orders
Please inspect your order upon delivery and retain the product and shipping packaging until any damage issue has been resolved.
If your order arrives damaged, contact us within 7 days of delivery and include:
- Your order number
- Photographs of the damaged product
- Photographs of the shipping packaging
We will review your claim and offer an appropriate resolution, typically within 3–5 business days. Please refer to our Return and Refund Policy for additional details.
Lost or Delayed Packages
If your package appears lost or is significantly delayed beyond its estimated delivery window, please contact us with your order number and tracking details.
We will investigate with the carrier and provide an update, typically within 3–5 business days. Carrier investigations may take additional time.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and with household members, building staff, or neighbors.
Contact us promptly if it remains missing so we can help investigate with the carrier. A replacement or refund for a package marked delivered will depend on the circumstances and the investigation findings.
Policy Updates
We may update this Shipping Policy as our operations change. The latest revision date will appear at the top of this page.
Contact Us
For questions about shipping, reservations, or delivery:
Email: kr@motioninsportz.com
Address: 909 E Glenwood Rd, Glenview, IL 60025, United States
Support hours:
Monday–Friday: 8:00 AM–6:00 PM Central Time
Weekends and public holidays: Closed